Recovery code
Keep the code that brings your account back on a new browser.
Your recovery code is the only way to restore your account on a new browser or device.
See it
Type /recovery. It shows once in a pop-up, never in the chat.
Use it
On a new browser, type /restore, paste the code, and pick My device.
Protect it
Type /lock to add a passphrase. Then the code on your device is locked.
If you lose it
If you still have your signed-in browser, type /reset for a new code. If you have neither, MooPay cannot restore the account. The money in the agent wallet can still be recovered with the wallet key from /export, if you saved it.
Never share your recovery code. MooPay staff will never ask for it.
Need help? support@moopay.cash